Yes, its celebration time for Bpartner Solutions. We are proud to announce that we have 100% satisfied retailers and are proud that we have helped our customers to grow in their business without 24×7 support.
It’s not only that we have helped our customers to grow, but also we had enough time to do R&D and development without any customer calls on unwanted support on application malfunctions.
We were able to solve most of the queries at the very beginning and it avoided many mistakes and mix-ups, which will make the solution that we give to our customers is of top-quality always kept our customers satisfied and happy all the time.
So what happens when you do not follow or you overlook in discovery, connect and facilitate?
- Creating a product that that doesn’t suit the customer requirements, this will lead to repeated call / mails from the customer to the vendor.
- Instead of making the customer happy, one tends to create one un-happy customer. A possible Chain reaction happens at this time which will create more un-happy customers.
- Keep supporting only one customer to please him forgetting other customers
- Landing up in setting up a Huge Support centre which will grow more than the product development team
When we come across the above problems, we shift our focus from product development to support and start to boast, brag and claim about having the best support team and keep promoting about 24×7 support centre and it’s because of product quality and nothing else.